Carole Lay

Carole has worked within the Insurance Industry for over 20 years and brings a wealth of experience to projects having previously been Director of Operations for GHL Insurance Services (UK) Ltd and also held the role of Head of Change Management.

Carole's career includes senior roles at Allianz Cornhill where she was both Offshore Operations Manager, Personal Lines Operations Manager in addition to being responsible for Branch Resources including IT budgets.

Carole's experience brings an in depth knowledge and understanding of key competencies and management challenges including leading roles in major transformation projects, leading, motivating and developing effective team structures, extensive Policy and Claims experience, a thorough understanding of Operational challenges and solutions, software development and implementation methodology and a highly developed understanding of the Insurance Industry and its supply chain.