IT-Freedom has a long history of providing innovative solutions to a number of motor, property repair, creditor and commercial outsourcing operations. ICE, the Insurance Component Environment, is designed to meet and exceed the requirements of third party administrators and outsourcing companies who provide affinity services to the UK General Insurance industry.
The ICE product set (ICE Claims, ICE Policy and ICE Track) is a powerful combination of business managed functionality and a structured approach to technology resulting in a track record second to none in providing state of the art solutions. ICE is now the showcase for many of our outsourcing customers who recognise that they will only secure profitable new business and retain existing customers by demonstrating their ability to:
- Develop new products and take on additional work quickly, cost-effectively and with the minimum of technical involvement
- Process work in a structured and fully audited environment ensuring regulatory compliance at all times
- Proactively police and manage all tasks negating the need for manual reminders and constant chasing
- Closely manage the supply chain to ensure minimal leakage
- Provide timely and accurate MI reports on revenue, loss ratios and quotes through to SLA performance, fraud, third party intervention and recovery opportunities
- Provide transparency of process and information from the policy holders, suppliers and the insurer
- Improve customer service and perceptions by automated proactive communication
All ICE products are designed for rapid product development, removing costs and delays incurred by IT departments. ICE continues to delight our customers by giving their business users the ability to implement new processes rapidly.
